Terms and Conditions
Use of this website
Citragreen/Slate Gate, LLC provides this website as a service to its customers. The following terms and conditions govern the use of the website and will be known as the “terms”.
By accepting these terms, you agree to be bound by them when using the website, including, but not limited to, placing orders and making purchases via the website.
Your use of the website constitutes your agreement to follow and be bound by these terms. If you do not agree to these terms, please do not use the website. Although you may “bookmark” a particular portion of this website and thereby bypass these terms, your use of the website still binds you to the terms.
We reserve the right to update or modify these terms at any time without prior notice. Your use of the citragreen.com website following any such changes constitutes your agreement to follow and be bound by the terms as amended. For this reason, we encourage you to review these terms whenever you use this website.
These terms, or any of them, may be terminated by us without notice at any time for any reason. The provisions relating to Copyrights, Trademark, Disclaimer, Limitation of Liability, Indemnification and Miscellaneous, shall survive any termination. We may deliver notice to you by means of electronic mail, a general notice on the site, or by written communication delivered by first class mail to your address on record in the citragreen.com account information. Harassment in any manner or form on the website, including via email and chat or by obscene or abusive language is strictly forbidden.
Impersonation of others, including a Citragreen/Slate Gate or other licensed employee, host, or representative as well as other members or visitors on the site is prohibited. You may not upload to, distribute, or otherwise publish through this site any content which is libelous, defamatory, obscene, threatening, invasive of privacy or publicity rights, abusive, illegal, or otherwise objectionable which may constitute or encourage a criminal offense, violate the rights of any party or which may otherwise give rise to liability or violate any law.
You may not upload commercial content on the site or use the site to solicit others to join or become members of any other commercial online service or organization. You agree to indemnify, defend, and hold harmless Citragreen/Slate Gate, LLC, its officers, directors, employees, agents, licensors and suppliers (collectively the “Service Providers”) from and against all losses, expenses, damages and costs, including reasonable solicitor´s fees, resulting from any violation of these terms and conditions or any activity related to your account (including negligent or wrongful conduct) by you or any other person accessing the site using your internet account.
All products, contracts and prices are subject to misprints, price raises, being sold out, or no longer being offered for sale.
You must be 16 years or older to purchase any products from the website.
The entire content of the citragreen.com website is copyrighted as a collective work under US copyright laws, and coordination, arrangement and enhancement of the content. The contents of the website are intended solely for the personal, non-commercial use by the users of the website. You may download, print or store selected portions of the content, provided you only use these materials for your own personal, non-commercial use, do not copy or post the content on any network computer or broadcast the content in any media, and do not modify or alter the content in any way, or delete or change any copyright or trademark notice. No right, title or interest in any content or material is transferred to you as a result of any such activities. We reserve complete title and full intellectual property rights in any content you download, reproduce, print, redistribute or store from the website.
Please note, “citragreen” is a registered trademark owned by us and any reproduction or use of this trademark without our knowledge and/or consent is strictly prohibited.
Except as noted above, you may not copy, download, reproduce, modify, publish, redistribute, retransmit, publicly display, publicly perform or create derivative works from the content without first obtaining written permission from us.
All comments, feedback, postcards, suggestions, ideas, and other submissions disclosed (“content”), submitted or offered to us on or by the website or otherwise disclosed, submitted or offered in connection with your use of the website shall be and remain the property of Citragreen/Slate Gate, LLC. Such disclosure, submission or offer of any content shall constitute an assignment to us of all worldwide rights, titles and interests and we shall not be limited in any way in its use, commercial or otherwise. Thus, we will own exclusively all such rights, titles and interests and shall not be limited in any way in its use, commercial or otherwise of any content you submit. We are and shall be under no obligation to maintain any submitted content from you in confidence; to pay to a user any compensation for any submitted content; or to respond to any contact. You agree that no content submitted by you to the website will violate any right of any third party, including copyright, trademark, privacy or other personal or proprietary rights. You further agree that no content submitted by you to the website will be or contain libellous or otherwise unlawful, abusive or obscene material. You are and shall remain solely responsible for the content you submit.
Via citragreen.com, we aim to offer a simple and convenient service whereby users can purchase products described on the website, with certain special offers and promotional prices available for limited time periods. The information within the website may contain typographical errors or inaccuracies and may not be complete or current. We therefore reserve the right to correct any errors, inaccuracies or omissions and to change and update information at any time without prior notice (including after you have submitted your order). Please note that such errors, inaccuracies or omissions may relate to product description, pricing and availability. We apologize for any inconvenience this may cause you.
Delivery time is normally 2-5 business days from the time the order is placed. Please note that that delivery time is dependent on the shipping method selected at checkout. If you feel that delivery of your item is delayed, please contact us at firstname.lastname@example.org and we will investigate and where appropriate, send you a replacement at our discretion.
Once your order has been placed you will receive an email detailing your order information as well as your order number. Please retain this email for your records. If you wish to contact us regarding the status of your order, please email email@example.com and include your order number on the subject line.
All payments are made through the secure and safe payment gateway of PayPal.We accept all major debit and credit cards. All charges will appear on your credit card statement as payment to PAYPAL *SLATE GATE.
All shipping is completed using USPS and UPS. Please note that we only deliver to the domestic USA at present. Please also note that if the shipping address you provide to us is incorrect, or missing information, we cannot be held responsible for the goods disappearing or being delayed.
Returns & Refunds
Please check our returns and refunds section to find out about our policies on these.
We reserve the right to cancel any order at any time. We will however offer a full refund should we choose to do so where your order has not been shipped.
We retain the right to refuse or cancel any orders placed for product(s) listed at an incorrect price. We also retain the right to refuse or cancel any such orders whether or not the order has been confirmed and paid. If you have already paid for your purchase and your order is cancelled, we will issue a refund via your original method of payment. These terms are applicable to you upon your accessing the site and/or completing the ordering and checkout process.
We cannot be held liable for late deliveries if the courier is at fault. We will not offer compensation or be held liable unless we have signed a guarantee (for larger orders only and at our discretion) for delivery. If you require a notice of guaranteed delivery, this may incur additional costs to you at our discretion. In such instances, please contact us prior to completing checkout.
Your Privacy Rights
Personal Information We Collect From You Directly
We may collect personal information about you in several situations, including when you provide it to us voluntarily. For example, we may collect information when you create an account or purchase online, contact us with questions, provide feedback regarding our products, or answer questions about your product interests. You do not have to provide your personal information, but if you decide not to do so, you may limit the features that you are able to access through our Services.
The personal information we may collect includes:
- Contact information, such as your name, mailing address, email address, and telephone number;
- Financial payment information, such as credit card, debit card, and other financial payment information;
- Unique identifiers such as username and password;
- Preferences information such as product wish lists, order history, and marketing preferences;
How We Use the Information We Collect About You
We may use the personal information we collect about you in the ways described below.
- Contact Us. We may use personal information about you to respond to your questions and comments when you communicate with us through links or pages provided by the Services, such as the “Contact Us” feature.
- Email Newsletters and Promotions. With your permission, we may use personal information about you to send you newsletters, exclusive offers and promotions, and product news through email. We also may use personal information about you to administer our promotions.
- Surveys, Sweepstakes, and Message Boards. We may use personal information about you and/or collect additional information as set forth above, to enable you to participate in features such as surveys, polls, sweepstakes, and message boards. We may use a third party service provider to conduct these surveys or sweepstakes; if so, that company will be prohibited from using our users’ personally identifiable information for any other purpose.
- We may use information you provide to us, regarding our products and services, to provide product feedback to our customers through the Services.
- Other Uses of Information. We may use personal information to provide you with the products, services, and information that you request. We may also use personal information to perform business analyses or for other purposes to improve the quality of our business, our Services, and the products we offer. We may also use personal information about you for our internal purposes, including to administer our Services, investigate possible violations of and enforce our contracts, including our terms and conditions associated with our products and services, and to comply with our legal obligations. In addition, we may use your personal information as otherwise described to you at the time of collection or with your consent.
How to Contact Us
15726 Crabbs Branch Way
Rockville, MD 20855
Although we have both confidence and conviction in the nutritional benefits of the products available through citragreen.com, we make no claims that they will affect any changes in health or cure any medical conditions. The health benefits of wheatgrass are supported by a wealth of anecdotal evidence but are not fully substantiated by scientific research. Any health-related information we present on wheatgrass is presented for guidance and educational purposes only. We are not, nor do we represent ourselves to be medical or health care professionals and expressly make no guarantee as to any health or medical benefits obtained by the use of our products.
Where we make specific health claims, these are approved claims based on clinical and scientific research on specific vitamins and minerals. As with our product labelling, we will always endeavor to list all advisory warnings, suitability claims and recommendations when purchasing or taking our products.
You agree to assume complete responsibility for any decision to use our products for any purpose, including health or medical purposes and assume complete responsibility for any consequences to your health. We strongly advise that anyone who is currently taking medicinal products and or suffer from any form of medical disorder, is pregnant or breastfeeding, consult a qualified healthcare professional for advice or recommendation as required.
The website and the materials and products within it are provided “as is” and without warranties of any kind, whether expressed or implied. To the fullest extent permissible pursuant to applicable law, we disclaim warranties, expressed or implied, including but not limited to, implied warranties or merchantability and fitness for a particular purpose and non-infringement. We do not represent or warrant that the functions contained in the website will be uninterrupted or error-free, that the defects will be corrected, or that the website or server hosting the website are free of viruses or other harmful components. We do not make any warranties or representations regarding the use of the materials in the website in terms of their correctness, accuracy, adequacy, usefulness, timeliness, reliability or otherwise.
We shall not be liable for any special or consequential damages that result from the use of, or the inability to use the materials on the website or the performance of the products advertised, even if we have been advised of the possibility of the damages. Applicable law may not allow the limitation or exclusion of liability or incidental or consequential damages, so the above limitation or exclusion may not apply to you.